Report a route issue
Send trail name errors, disconnected route suggestions, questionable connectors, impossible distance requests, or map geometry problems.
support@trailfu.com
Support
Tell TrailFu where the trail goes crooked.
Build 1 includes a support structure before the backend arrives. Replace placeholder emails and forms with your real support tooling when ready.
Report recording issues
Send GPS gaps, sleep-state recording failures, speed spikes, jump misses, elevation problems, or ride story map framing bugs.
support@trailfu.com
Privacy questions
Ask about privacy zones, public sharing, raw GPS, diagnostics, future cloud sync, export, or account deletion.
support@trailfu.com
Beta feedback
Tell us what feels useful, what feels fake, and what would make TrailFu earn a permanent spot before every ride.
support@trailfu.com
Is TrailFu only a route planner?
No. Route planning is one part of the product. TrailFu is also a ride recorder, trail memory, coach, garage, ride story tool, and future planning companion.
Does the website replace the iOS and Android apps?
No. The apps stay primary for recording, on-trail use, ride history, offline surfaces, and wearable companion features. The website extends TrailFu where a bigger screen helps.
Will TrailFu invent route geometry?
The product direction is the opposite: routes should be grounded in connected trail data. If the requested ride cannot be honestly built, TrailFu should say so and suggest realistic alternatives.
Does TrailFu guarantee live trail conditions?
No. Any condition or readiness feature should be labeled as data-dependent and should not replace official trail sources, land manager notices, weather checks, or rider judgment.
Will cloud accounts be required?
The planned ecosystem is local-first. Cloud sync can add backup, web garage, ride summaries, and future route sync, but the mobile apps should remain useful without forcing an account.
What comes after this public site?
The next build should be the app.trailfu.com portal shell, then account foundation, garage sync, web garage, ride summary sync, progress dashboard, ride library, and route planning.